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Information Architecture

A birds-eye view of the product

A visual representation of the product’s infrastructure, features, and hierarchy helps to discover areas of growth.

Request: Draft an IA chart
 

Apps: Figma, MS 365, MS Internal products

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Team: UX Designer, Product Manager, Engineering

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Role: Content Designer

User feedback showed that users weren't confident during onboarding. The usage of terms like 'environment' confused them.

 

Designing an IA chart allowed me to see onboarding flows from different entry points. This chart highlights the user's actions within the entire product. 

The chart

The IA chart shows the end-to-end experience, including:

  • Onboarding

  • Settings

  • Advanced Settings

  • All features

  • Error States

IA chart.png

Next Steps...

The outcome

After completing the IA chart, I began collaborating cross-functionally to:

  1. Establish content coherence​

  2. Designing an FRE experience

    • highlight primary product terms and tools​

  3. Designing a 'What's New' page for returning users

  4. Updating UI content to reflect company guidelines

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