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Cross-Device Testing

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Method: Moderated User Testing

Audience: Participants with low computer confidence and various ages.

Apps: Figma, MS 365, MS Internal products

Collaboration: UX Designer, Product Manager, Engineering

My Role: Content Designer

Usability challenges have been observed for first-time onboarders and users scanning the QR code with their native camera. Many report confusion and difficulties during the setup process, resulting in frustration. User testing was conducted to collect insights and pinpoint pain points, with the goal of improving the onboarding experience for new users.​

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Method: Collaboration and A | B testing

Result: Updated content and improved usability

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Observations

User Assumptions

  • Users overlook the in-app camera requirement

  • Users thought it was common knowledge to scan QR codes without the app

User Frustrations

  • Users expressed cognitive overload

  • Users expressed confusion in terms 'connect' and 'link'

User Confidence

  • Users expressed lack of confidence in linking their phone and PC

  • Users questioned cost, security, and data privacy

  • Users weren't able to comprehend feature value

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A | B Testing

This round revealed:

  • ​New design encourages users to try features

  • Updated content to 'call to action' and increased user confidence

Results

User Flow

View the images that have been tested and/or added to the onboarding flow.

Welcome page

Welcome page

Presenting a welcome screen for users post-onboarding inform them that they are beginning their Phone Link experience.

QR Code

QR Code

Improving the clarity of instructions on the QR code screen enhanced usability by 50%.

Phone Link

Phone Link

This user has tried some features but not the one shown on screen.

Value Props

Value Props

The value propositions utilized in user testing to comprehend user motivations and build user trust.

Feature Introduction

Feature Introduction

Engaging content that encourages users to take action and experience a feature for the first time.

All Set

All Set

The last screen of the onboarding process following the Welcome Screen.

Phone Link (PC)

Phone Link (PC)

Returned user Phone Link screen

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