Insights from a Content Design Lead

These excerpts explore the intersection of semantic strategy, development, and customer experience (CX)—from defining proactive AI agent behaviors to navigating the friction of regulatory compliance. Each article serves as a deep dive into how intentional content choices reduce cognitive load and build sustainable user trust in automated systems.

Substack Articles

Artificial Intelligence: The Real Villain or Just a Convenient Scapegoat for Job Reductions?

Since the launch of ChatGPT, many companies have drastically downsized their workforce, with some reducing staff by as much as 45%. The primary factor behind this trend seems to be AI and automation. But is this really the main cause of the significant job losses in the labor market? While advancements can render certain roles outdated, such drastic changes seem rather suspicious...

Janiessa Norice

Apr 211 min read