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How I spearheaded a Discovery Sprint to solve post-onboarding friction in Phone Link, resulting in a 50% increase in usability. By acting as the Product Owner for Research, I led A/B testing and technical refinement to architect a grid-based feature gallery and a 'What’s New' module. This study explores how iterative Content Architecture and cross-functional Stakeholder Alignment can transform user trust into measurable ROI.

Faced with a stakeholder mandate to adopt generic terminology, I engineered a technical workaround to maintain user trust and conversational clarity. This study details how I collaborated with backend engineering to surface dynamic device metadata, transforming a "robotic" corporate constraint into a personalized feature. Explore how I balanced DMA compliance with Agile discovery to deliver a high-impact product increment for multi-device users.

As the Product Owner for Content, I led the strategic integration of Copilot into the Phone Link ecosystem to bridge the gap between desktop and mobile productivity. This study explores how I managed a prioritized sprint backlog to solve for technical mobile constraints, established Acceptance Criteria for cross-device synchronization, and delivered a seamless, context-aware AI experience that maintains 100% semantic parity across surfaces.